FAQs
Do you offer Walk-in Appointments?
Our office operates on scheduled appointments. Please call ahead to set up your appointment.Is there anything I need to do for my first appointment?
You should arrive no sooner than 5 minutes early to reduce the amount of traffic in the clinic. All our paperwork is online and should be completed prior to your appointment.What can I expect on my first visit?
On your initial visit, the therapist will:
– Ask a series of questions about the history of your condition
– Perform a thorough physical examination
– Explain your diagnosis
– Work together with you to plan an appropriate course of treatment
– Provide the first treatment
– Explain when you need to come again and how long the condition will take to treat
Am I responsible for my fees?
Clients are responsible for payment at the time of their appointment. We direct bill many 3rd-party insurers; call us to find out if your insurer is eligible for direct billing at our clinic. We will give you a receipt at each visit for fees paid. See Office Fees page for further information.If I have to cancel or miss my appointment, is there a charge?
Missed appointments: Clients who miss their appointments will be billed a $50.00 No Show Fee.
Cancellations: If you are needing to cancel your appointment, we require 24 hours notice so that it is possible to book other clients in that time slot. Any appointments cancelled without this notice will be billed a $50.00 Late Cancellation Fee.
What should I wear?
Wear loose, comfortable clothing: ie. shorts for knees/legs & tank tops for arms/shoulders. We also offer gowns or shorts for use.How long will my appointment be?
Initial Assessment- 45 minutes.
Subsequent visits- 30 minutes.
Depending on your condition, appointment times may extend beyond these timelines.
